Home Returns

How do I return a product?

If you wish to return any items please contact customer services by email: [email protected] who will inform you of the exact procedure depending on your circumstances.
To enable us to refund or exchange your purchase, items must be in the exact condition you received them in.
Due to the personal nature of the products that we sell, we cannot replace or refund unwanted items if they have been opened or any seals been broken.
The refund will not include the cost of delivery or return postage.
For all returns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

Damaged Items

If a product arrives damaged please do not dispose of the damaged items, we will require evidence of the damaged item. This may be in photographic form or we may require return of the damaged item. As soon as the damage is noticed please email [email protected] or call on +44 (0)20 7632 0232 as soon as possible after you product arrives, we cannot accept returns of damaged items if we are notified more than 14 days after delivery. Our customer services team will let you know the returns process and provide you with a free post address to return the items to.
Please note:
If any items within a gift-set, box set or multi-pack are damaged - please return the whole box-set, and we will be happy to replace it. We cannot provide replacements for individual elements of a gift set, box-set or multipack.
For all returns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

Faulty Items

If a product arrives and appears to be faulty, please email [email protected] or call on +44 (0)20 7632 0232 as soon as possible after you product arrives. Our customer services team will let you know the returns process.
Please note with makeup and skincare items we can only accept returns of a product considered to be faulty within 30 days of purchase, due to the nature of the products.
Please note that if no obvious fault can be found with the product it may need to be returned to the manufacturer for testing before we can replace or credit the order.
For all returns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
Due to the nature of Make-up and Skincare products we can only accept returns of a product considered to be faulty within 30 days of purchase. Unfortunately we are unable to accept returns of products that develop faults after these time periods.
Fragrance Issue:
   All the products we supply are stored in a temperature controlled, air conditioned warehouse and are dispatched as supplied to us by our suppliers. We are unable to accept back a fragrance because you do not like it.

Unwanted Items

All our products come with a 30-day money back guarantee. This does not affect your statutory rights.
To enable us to refund or exchange your purchase, items must be in the exact condition you received them in.
Due to the personal nature of the products that we sell, we cannot under any circumstances, replace or refund unwanted items if they have been opened or any seals been broken.
The refund will not include our initial cost of delivery or return postage.
If you wish to return a product, email [email protected] or call +44 (0)20 7632 0232, and our customer services team will let you know the process.
For all returns we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

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